Privacy Policy

Last Updated: September 9, 2026

At Dekad Software Solutions, we respect your privacy and are committed to protecting the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, contact us, or use our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when interacting with our website or services, including when you:

• Submit an inquiry or contact form through our website.
• Request information about our ERP, Odoo, software development, or other services.
• Request a quotation, consultation, or software demonstration.
• Contact us by email, telephone, WhatsApp, or other communication channels.
• Request technical support or assistance.
• Enter into a business or service relationship with us.

Depending on the nature of your interaction with us, the information we may collect can include:

• Name
• Company or organization name
• Email address
• Phone number
• Job title or position
• Business and software requirements
• Any other information you choose to provide to us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

Information collected through our website and services may be used for the following purposes:

• To respond to your inquiries and requests.
• To provide quotations, consultations, demonstrations, and services.
• To communicate with you regarding our services and projects.
• To understand your business and software requirements.
• To provide customer and technical support.
• To improve our website, products, and services.
• To manage our relationships with customers, partners, and suppliers.
• To send relevant information about our services where permitted by applicable law.
• To comply with applicable legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Customer and Business Information

As an ERP and software solutions provider, Dekad Software Solutions may process business and technical information on behalf of our customers when delivering our services.

This may include information contained within ERP systems, databases, websites, servers, applications, or other business systems that we are authorized to access as part of a project or support agreement.

We use such information only as reasonably necessary to provide, maintain, support, or improve the services we are contracted to deliver, and in accordance with our contractual obligations and applicable laws.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and provide a better user experience.

Cookies may collect information such as pages visited, browser preferences, and general website activity.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Sharing of Information

We may share information with trusted third parties where reasonably necessary to provide our services, operate our business, or comply with legal obligations.

This may include:

• Technology and service providers supporting our website and business operations.
• Hosting, cloud, infrastructure, and communication providers.
• Professional advisers and consultants where necessary.
• Government authorities or regulatory bodies where required by law.
• Relevant parties in connection with a merger, acquisition, restructuring, or sale of business assets.

We take reasonable steps to ensure that third parties handling information on our behalf maintain appropriate safeguards.

6. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary to provide our services, maintain business records, fulfill contractual obligations, resolve disputes, or comply with applicable legal requirements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of any third-party service before providing them with personal information.

9. Your Privacy Rights

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

If you would like to make a privacy-related request or have questions about how your information is handled, please contact us using the information provided below.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us:

Dekad Software Solutions
Website: dekad.tech
Email: info@dekad.tech
Phone: +971 56 955 9537