Field Service
Plan, execute, and invoice field tasks with real-time visibility and seamless ERP integration.
On-site operations — streamlined, tracked, and professional
At Dekad Software Solutions, our Field Service module empowers businesses to manage on-site work efficiently—from planning dispatch to capturing timesheets, parts used, and customer approval—all within one mobile-ready platform.
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Multi-View Scheduling & Planning
Coordinate work using Kanban, Calendar, Gantt, Map, List, and Activity views—ideal for avoiding double-booking.
Mobile App with Offline Support
Allow technicians to work on-site regardless of internet access—fill worksheets, log hours, and get client signatures easily.
Automated Task Generation
Create tasks from emails, web forms, sales orders, or helpdesk tickets—ensuring no client request goes unnoticed.
Integrated Timesheets & Reporting
Log time directly from each task, view time logs in Chatter, and analyze performance with pivot tables and charts.
On-Site Invoicing & Inventory Updates
Generate quotations or invoices linked to tasks, send to clients on the spot, and deduct parts used from stock automatically.
Custom Task Worksheets & Client Feedback
Append pre-built worksheets, record materials and labor, collect client signatures, and provide service reports—all from the field.
Real-Time Analytics & Customer Ratings
Track operational KPIs like task completion, revenue, satisfaction scores, and service history for each customer.
Everything you need
All-in-One ERP Integration
Field tasks tie directly into your Sales, Inventory, Accounting, and Helpdesk modules—no manual handoffs needed.
Boost Productivity & Accuracy
Unified mobile workflows reduce data complexity and enable quick, accurate on-site service fulfillment.
Enhance Customer Experience
With real-time scheduling, on-site invoicing, and digital sign-offs, clients enjoy smoother, transparent service.
Optimize Resource Planning
Multi-view scheduling and activity logs empower better resource and technician allocation.
Scalable & Secure
Designed for growing mobile teams working across locations—supported by role-based access and audit trails.
Expert Support from Dekad
We handle setup, integrations, worksheet design, and training – ensuring your service teams hit the ground running.