Helpdesk
Manage tickets from email, live chat, website forms, and chatbots—seamlessly integrated with your Help Center and knowledge base.
Centralized multi-channel support for better customer experiences
At Dekad Software Solutions, our Helpdesk module equips your support team to deliver fast, consistent, and efficient service. Enjoy automated ticket assignments, SLA enforcement, rich customer communication, and robust reporting—all within a unified platform.
Intelligent Ticketing & Routing
Capture requests from email, chat, or form, and auto-assign based on workload or team rules.
Customizable Pipelines & SLA Controls
Design unique ticket stages per support team and enforce SLAs with automated reminders.
Live Chat & Chatbot Integration
Answer visitors live or use chatbots to capture info and open tickets instantly.
Self-Service & Knowledge Base
Embed FAQs, guides, and forums in tickets to empower customers and reduce support load.
Ticket-Linked Sales & Service Tools
Convert tickets into returns, repairs, refunds, or field service tasks with a click.
Time Tracking & Billing
Log support time directly in tickets and bill clients through invoicing workflows.
Insightful Reporting
Monitor ticket volumes, team KPIs, response times, and customer ratings with dashboards.